Customer Service Email: firstname.lastname@example.org
When emailing our Customer Service Department for general contact please do the following.
- State your Name and Order Number (If available)
- Leave your Message or Question
- Please leave your Phone and Email address
We do accept exchanges
**We do not cover shipping fees for products that aren’t damaged or shipped incorrectly. **
To make an exchange please do the following:
- Email us with the subject title of the email stating “Exchange”
- Provide us with your Name, Order Number and Phone Number.
- Reason for exchange
- Briefly tell us the item you want to exchange and what you want in its place.
- Once email is sent expect a reply within 24-Hrs with further directions.
If a product is delivered damage please do the following:
- Send an email Titled "Damaged"
- Email us a photo of the damaged goods.
- State where the product is damaged
- Please include Name, Order Number and Phone Number
- Once email is sent expect a reply within 24-Hrs with further directions
*A refund won’t be made for the damaged item unless the item can’t be replaced. *
Phone cases are FINAL SALE.
If you are not 100% satisfied with your purchase, you can return your item(s) by reaching out to us at email@example.com within 5 days of when your order was received.
Items must be unworn and unwashed.
Original shipping charges are non-refundable
You are responsible for all return shipping charges. We are not responsible for lost or stolen return packages. Please ship all returns using a tracked shipping method.
If exchanging, you are responsible for the return shipping along with the shipment of your new items.
Orders made during sale promotions are final sale.
Sale items are final sale, no returns or exchanges are allowed.
If your return does not meet the conditions outlined above, we reserve the right to refuse refund.
RECEIVED THE WRONG ORDER OR A FAULTY ITEM?
If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our Customer Care team at firstname.lastname@example.org and quote the order number and faulty or incorrect item. We will send you the correct item upon receipt of proof that you have received an incorrect or faulty item.
If you have any reservations regarding sizing, please refer to our size chart and note that our sweatsuits are meant to fit oversized.
Shipping prices are determined straight from the carriers. The cost of the shipping depends on the weight of your entire order and its destination from our warehouse. We offer both ground and expedited shipping, all options are shown at checkout.
**Please note, estimated shipping times at checkout do not include order processing time. Orders usually take 2-5 business days to be processed and shipped.**
DOMESTIC (within the US) orders usually take 3-5 business days from shipment date to be delivered. Just because you receive an email saying your item was shipped does not necessarily mean it will be shipped that day; it just means the order was processed for shipment. Your order will be processed and sent to our fulfillment area to be fulfilled as fast as possible.
The Local Love Club is not responsible for any lost, damaged packages, or shipping rate refunds.
DECLINED ORDERS: FAQ
Q: Why is my order being declined?
A: Credit card charge attempts are normally declined due to a mismatch of billing information. If the billing information you entered does not match up exactly with the information on file with your card issuing bank, the transaction may be declined. Please double check the full name and full address on file with your card issuer, and make sure the same correct information is entered into the billing fields when placing an order.
If the billing information is correct, then please double check that the card number, expiration date and security code are all being entered correctly as well.
After making sure all information being submitted is correct, then we recommend contacting the issuing bank for your card, and inquiring with them what the issue may be.
Q: My order attempt was declined, but why do I see multiple charges on my online statement?
A: When order attempts are made and then declined, this means no transactions were processed for the credit card, and no funds were processed for these transactions.
Certain banks and credit card companies place holds on user’s cards for order attempts, even if no actual transaction takes place. It appears your bank could be applying this method.
Transaction holds on credit cards usually pass within 24 – 48 hrs, but that depends on the policies of the issuing bank, and this process is entirely out of our hands. We do not have the ability to influence when how and when credit card holds are implemented, as that is solely up to the issuing banks.
If there is a hold enforced by your bank, it should clear here shortly. Any further questions regarding the hold process should be directed to your issuing bank.
Your privacy is extremely important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make regarding the way your information is collected and used. To make this notice easily accessible, we make it available on our homepage, and at any point in which personally identifiable information may be requested from our site.
Our Commitment to Privacy of Minors
Collection of Personal Information
Upon visiting https://the-local-love-club.myshopify.com the IP address of the computer used to access our site will be logged along with the dates and times of access. This information is ONLY used to analyze trends, track user movement, and gather broad demographic information for general administrative and analytical purposes. Most importantly, any recorded IP address is never, under no circumstance, attributed to any sensitive or personally identifiable information of the visitor.
Changes to Privacy Statement
The contents of our privacy statement are subject to change at any given time and at our discretion.